Columns
The Laundry Doctor
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Wash With Wally
Wash with Wally: Tracking Loads for Pickup and Delivery
Originally posted - Mar 07, 2013 I'm trying to establish a pickup and delivery business, in addition to my drop-off laundry service. I recently picked up the business of a retirement home, which has about 60 residents. How do I segregate the laundry loads? In other...
Wash with Wally: Keep Store Windows Unobstructed
Originally posted - Nov 21, 2014 I'm building a self-service laundry from the ground up, and I don't want to make any mistakes, even minor ones. My question pertains to my store's windows. Should I install stained glass or clear glass? I would strongly recommend that...
Wash with Wally: Vetting a New Laundry Location
Originally posted - Jan 31, 2014 I'm looking to build a new self-service laundry. I already own two stores, and I have time for one more. I think I've found a great location for this new laundry. The area is mostly Hispanic, and there aren't any other laundries within...
The Business Mind
Say What?
Originally posted - Oct 21, 2014 In past columns, I've mentioned that communication is controlled by the receiver – not by the sender. And it is so true. People hear and interpret what others say through a series of built-in personal filters, which include their age,...
Listen… Really Listen!
Originally posted - Nov 08, 2013 "One advantage of talking to yourself is that you know at least somebody is listening." – Franklin P. Jones, American journalist Humans (and most other animals) are born with two ears and one mouth – which can be interpreted to mean...
More Lessons from the Gift Shop
Originally posted - Feb 19, 2013 Several months ago, I wrote a column entitled, "Philosophers in the Gift Shop." In that column, I mentioned how every Sunday I work in the emergency department of a large metropolitan Detroit hospital. And, within this hospital, there...
Viewpoint
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Digital Marketing
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