PlanetLaundry Podcast
America’s #1 Resource for Vended Laundry News & Info
PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.
The Art of Legendary Customer Service
How to Create a Culture of Connection Within Your Marketplace Customer service in a laundromat may not qualify as an “art form,” per se. However, over the years, I’ve encountered some fantastic store owners and attendants who let me know that I definitely was in the...
The New ABCs of Worker Classification
Are Your Workers ‘Employees’ or ‘Independent Contractors?’ In 2018, the California Supreme Court issued a decision in Dynamex Operations West, Inc. v. Superior Court of Los Angeles in which a new standard – commonly referred to as the “ABC Test” – will be used to...
Building a Winning Team
Finding, Attracting and Retaining Great Employees The numbers are sobering, if not downright depressing. Studies suggest that the annual turnover rate for hourly employees hovers around 50 percent. What’s more, these figures vary broadly by industry and by business....
Headlines
HappyNest Extends Northwest Expansion
Laundry pickup-and-delivery service HappyNest recently announced that its offerings are now available in Tacoma, Wash., through the company’s new laundromat partner, Legacy Laundry. Located in Puyallup, Legacy Laundry was established in 2012 and serves...
Leverage Marketing’s Universal Strategies
Three Promotional Tactics That Work Anywhere… For Any Business International companies have a lot to teach us about marketing. They’ve mastered the art of grabbing an audience’s attention and selling a product or service – which is at the core of all marketing...
HappyNest Now Available in San Antonio
Laundry pickup-and-delivery service HappyNest has expanded its availability into San Antonio, Texas, through the company’s new laundromat partner, High Spin Wash & Dry. “HappyNest has created a pickup-and-delivery service formula that works for its partners and...
FTC Retains Garment Care Label Rule
The Federal Care Label Rule recently avoided repeal, with the Federal Trade Commission voting 5-0 in favor of retaining the directive, according to a report in National Clothesline. The regulation was established in 1971, deeming it to be unfair or deceptive for...
Ozone Examined…
A Look at What Ozone Can Do for Your Laundry Business Since the COVID-19 outbreak, laundromat owners now more than ever have focused on creating safe, clean environments for their customers. As a result, ozone as a laundry additive has been gaining a lot of industry...
CCI, CleanCloud POS Integrate Company Offerings
Card Concepts Inc. and CleanCloud POS have announced a recent integration between the two companies to better serve the laundromat industry with regard to self-service payment, point of sale software and business management. “The updated integration between CleanCloud...
U.S. Rollout of Mr Jeff Franchise Debuts in New York City
Mr Jeff – an international, tech-based laundry service franchise – opened its first U.S. flagship hub inside an existing Clean Rite Centers laundromat on August 8 in New York City. The franchise, now available in more than 30 countries, provides customers with...
CleanCloud Powers Olympics Laundry Service
For the last two weeks, CleanCloud – a POS and business management software provider to the laundry industry – has teamed up with Tokyo-based Wash & Fold laundry service to manage all of the cleaning for the athletes and delegates at this summer’s Tokyo Olympic...
Curbside Laundries Releases Pickup/Delivery App
Curbside Laundries – which provides wash-dry-fold POS and pickup-and-delivery solutions to more than 350 laundromats across the U.S. – has released a progressive web app, created to help simplify the scheduling of laundry pickups. This app will be made available to...
Aaxon Launches Redesigned Website
Aaxon Laundry Systems has unveiled a newly redesigned website to enhance its client experience online. In addition to its new look, the updated site is more user-friendly and can be accessed from all types of digital devices. Measures also have been taken to deliver a...
Special Report: Getting the Job Done
How the Labor Crisis Has Impacted the Laundromat Industry – And How Owners Are Coping and Adjusting Their Operations As the economy continues to awaken from an 18-month, pandemic-induced slumber, the job market seems to be shape-shifting in ways many small-business...
The Psychology of Loyalty
How to Develop an Impactful Customer Loyalty Program for Your Laundry Business Consumer loyalty is mighty fickle these days. In fact, it’s been estimated that 77 percent of current brands could simply disappear and no one would really care. This likely applies to...
SPONSORED CONTENT
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Scaling Wash & Fold Operations
Learn how to grow your wash & fold from an offering into a money-making operation.
This Month's Issue
- Tech on the Rise: How Operators Are Using Innovation to Run Smarter, Faster Laundromats: From AI phone systems to real-time data tracking, operators and suppliers share how technology is reshaping the modern laundry business and what’s coming next.
- Business Profile: Delivering a Superior
Laundry Experience - Member Spotlight: Rick Rome –
Innovating Laundry, One Customer at a Time - Guest Column: How AI Changed Google Reviews (What Laundromat Owners Need to Know)
- And More…
THE LATEST ON LAUNDROMATS
Industry News
LaundryCares Hosts Free Laundry Day in Atlanta
On the day before Clean 2022, the Coin Laundry Association’s LaundryCares Foundation hosted a free laundry day in Atlanta. This event was held from 10:00 a.m. to 2:00 p.m. at five laundry locations in and around the show’s host city: Bustin Suds Laundromat, Atlanta...
Clean 2022: A Southern Accent
An Overview of What the Trade Show’s Host City Offers Its Visitors After a three-year, COVID-induced hiatus, the laundry industry’s largest trade show and convention is back. The Clean Show is returning to the industry’s center stage for the first time since 2019 –...
HappyNest Expands Reach in Virginia
Laundry pickup-and-delivery service HappyNest has partnered with Sammi’s Econo Coin laundromat in Hampton, Va. The deal brings HappyNest laundry service to the Hampton, Newport News and Yorktown markets. The company’s service is also available Fort Eustis, Fort...
SBA Releases New Lending Data
The U.S. Small Business Administration Office of Advocacy recently released its “Small Business Lending in the United States, 2020” report, which shows that small business loans (those below $1 million) increased by nearly 40 percent from 2019 to 2020, largely due to...
Worker Classification Rule Under Review
The Office of Information and Regulatory Affairs is in the process of reviewing a proposed rule from the U.S. Department of Labor’s Wage and Hour Division to rewrite how workers should be classified as independent contractors. The draft proposed rule, “Employee or...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
The Doctor Will See You Now….
Originally posted - Nov 04, 2014 Since I've been writing this column, I get inundated with questions from readers looking for advice on stain removal and garment care, as well as just the basic business of doing drop-off and commercial laundry. So, this month, I...
The Business Mind
Once Upon a Laundry
Here's a Look at a Day in the Life of a Laundry Owner - And at All of the Many Business and Life Lessons It Can Teach Us There are so many different opportunities to learn. One method is to enroll in formal classes at a school or university. Another way is to attend a...
Wash With Wally
Wash with Wally: Mat Rental, Marker Stains and More…
I have landed a commercial account with the local sewer and water department, washing their leather gloves. But I am having trouble getting the gloves soft and pliable. I also could use some tips on how to remove all of the dirt, grime and grease on them. I would...
Viewpoint
Vital Signs
Neglect Your Store's Signage at Your Own Risk Because a laundromat is a self-service business, there is the tendency among some owners to have a "build-it-and-they-will-wash" attitude toward their stores. In other words, the focus is primarily on the equipment offered...
Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.
