PlanetLaundry Podcast
America’s #1 Resource for Vended Laundry News & Info
PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.
At Your Service
What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...
The Dreaded Refund
And Why It's Really Not All That Terrible – If Handled CorrectlyI have some terrible news for you. I hate to be the one to break it to you, but I find myself compelled to let you know…Someone on your team is going to make a mistake. Or an accident will happen. Or a...
Working Together
Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...
Headlines
PlanetLaundry Podcast, Episode 8: The Next Chapter
This message is brought to you by PlanetLaundry, the magazine of the Coin Laundry Association. In this episode we will hear PlanetLaundry editor Bob Nieman interview laundromat owner Stephen Gramaglia, a professional in the laundry industry who has become a first-time...
The Next Chapter
Laundry Industry Veteran Stephen Gramaglia Discusses His New Life as a First-Time Store Owner After more than 20 years of helping would-be laundromat owners finance their entrepreneurial dreams, Stephen Gramaglia has opened his own vended laundry business – CleanFresh...
The Lifeblood of Your Laundromat
A Look at the Current Utilities Markets – And What Laundry Owners Are Doing to Control Costs Natural gas futures collapsed to a 25-year low below $1.50 per MMBtu in late June, due in part to an ongoing supply glut made worse by the coronavirus-induced drop off in...
Wash with Wally: Ozone Injection vs. COVID-19
My laundromat has two banks of washers – for a total of 16 machines – that feature ozone injection. I was wondering if ozone is effective at killing the COVID-19 virus. If so, I will definitely want to begin extensively promoting and advertising this feature of my...
Laundrylux Launches Online Store
Laundrylux recently announced the launch of its new online store at shop.laundrylux.com. “I’m proud that Laundrylux is a company putting the needs of its customers first,” said President Cody Milch. “With this new online store, we can meet the changing demands of the...
U.S. Mint Reacts to Coin Shortage, Asks for Consumers’ Help
The impact of COVID-19 pandemic has resulted in the disruption of the supply channels of circulating coinage – the pennies, nickels, dimes and quarters that the U.S. businesses and consumers use in their day-to-day transactions. “In normal circumstances, retail...
Sav-A-Day Announces Fall Open House
Sav-A-Day Laundry Machinery, headquartered in St. Louis, will hold its 61st annual open house sales event on October 12. The open house – scheduled for 9:00 a.m. to 5:00 p.m. – will feature service schools throughout the day on washer-extractors and dryers. In...
Speed Queen Expands Hermes’ Sales Territory
Speed Queen has expanded the territory that is served by Hermes Commercial Laundry Equipment, headquartered in Bloomington, Ill. The distributor now serves customers in the Illinois counties of Boone, Bureau, Carroll, Grundy, Jo Daviess, La Salle, Lee, Ogle, Putnam,...
PlanetLaundry Podcast, Episode 7: Building a New Relationship with Consumers
In this episode, PlanetLaundry contributor Dennis Diaz shares his latest story entitled, Building a New Relationship with Consumers: Customer Service in Todays’ Turbulent, Information-Driven World. Dennis Diaz is a marketing expert and owner of Spynr, a digital...
Laundrylux Partners with Coin-O-Matic
Laundrylux recently announced a new distributor relationship with Coin-O-Matic – headquartered in the Chicago suburb of Alsip, Ill., and celebrating a century in business. “We’re excited to honor our 100-year anniversary in the laundry industry by providing a...
Understanding Our Economic Behavior
How Our Psychological Makeup Impacts Our Financial Decisions I’ve consulted with a great many laundromat owners over the years. And nearly all of them have been preoccupied with their financial decisions – either those that had been made in the past or those that the...
‘Adjusting Your Sails’
An Interview with Multi-Location Laundromat Owner and Serial Entrepreneur Daniel Marrazzo Daniel Marrazzo is a lifelong resident of Bucks County, Pa., who started his professional career in the construction industry, after graduating from Norwich University – The...
SPONSORED CONTENT
This Month's Issue
- Fast Forward: Industry Insiders Review the Past Year – And Unveil the Key Factors That Likely Will Shape the Laundromat Business in 2025
- Business Profile: The Community-Driven Mission Behind Wash Bar Laundromats
- Company Close-Up: Southeastern Laundry Equipment Sales Sets the Standard for Industry Excellence and Innovation
- Women in Vended Laundry: An Interview with Samantha Peters of Advanced Laundry Systems
- And More…
THE LATEST ON LAUNDROMATS
Industry News
Ohio Laundry Assists Locals in Need
Since opening last summer, Super Clean Laundromat in Akron, Ohio, has been working with local organizations to help those experiencing hardship access laundry services. Owners Raj and Savita Verma – a couple from Punjab, India – moved to the U.S. 12 years ago and...
CLA Announces Virtual Showcase
The Coin Laundry Association will hold its second Innovation in Laundry Virtual Showcase in March. This three-day event will provide laundromat owners and distributors an opportunity to demo the latest technology tools in the industry to help determine the best fit...
LEGO Teams with Local Artist to Transform London Laundromat
London-based artist and designer Yinka Ilori proved that – with a little imagination – there’s no limit to what one can build with LEGOs. This is evidenced by his colorful installation, called “Launderette of Dreams.” Created in collaboration with The LEGO Group as...
Miami Laundromat Reflects Local Culture
Little Havana Laundry, located in Miami, recently added unique artwork by Ivan Roque and Heps Fury Productions that represents the local culture and community. Store owner Autumn Markley is an art enthusiast whose previous professional background is in the beauty and...
Whirlpool Named to Forbes’ List of Best Employers
Whirlpool Corp. has been named to Forbes’ list of the “America’s Best Employers 2022.” The final list ranks 500 large and 500 mid-sized U.S. companies that are admired by employees for their dedication to their workforce and their unparalleled company culture. “There...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
Warming Up to Cold Calls
Originally posted - May 04, 2012 If you're serious about growing the commercial accounts segment of your laundry business, you can't avoid it - eventually, you're going to have to make cold calls on potential clients. Some laundry owners have their drivers handle...
The Business Mind
‘No Tears in the Writer, No Tears in the Reader’
Current Research into the Human Brain Has Begun to Explain How and Why Customers React to Marketing Messages in the Way They Do "As regarding advertising, you've got to say it in such a way that people will feel it in their gut, because if they don't feel it, nothing...
Wash With Wally
Wash with Wally: Replacing Old Washers, Installing Tankless Water Heaters and More…
I’m in the process of replacing my old washers with new energy-efficient units. What are the advantages and disadvantages of these new machines, and will I really save money on my utilities? Yes, you will save money on your utility costs. The new washers have more...
Viewpoint
Sharpen Your Business Focus in 2015
January 2015 It's my pleasure to be able to serve as your chairman of the Coin Laundry Association's Board of Directors for 2015. I've spent the last 10 years on the board and have had the opportunity to meet many successful people in our great industry – store...
Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.
