PlanetLaundry Podcast
America’s #1 Resource for Vended Laundry News & Info
PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.
At Your Service
What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...
The Dreaded Refund
And Why It's Really Not All That Terrible – If Handled CorrectlyI have some terrible news for you. I hate to be the one to break it to you, but I find myself compelled to let you know…Someone on your team is going to make a mistake. Or an accident will happen. Or a...
Working Together
Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...
Headlines
PlanetLaundry Podcast, Episode 8: The Next Chapter
This message is brought to you by PlanetLaundry, the magazine of the Coin Laundry Association. In this episode we will hear PlanetLaundry editor Bob Nieman interview laundromat owner Stephen Gramaglia, a professional in the laundry industry who has become a first-time...
The Next Chapter
Laundry Industry Veteran Stephen Gramaglia Discusses His New Life as a First-Time Store Owner After more than 20 years of helping would-be laundromat owners finance their entrepreneurial dreams, Stephen Gramaglia has opened his own vended laundry business – CleanFresh...
The Lifeblood of Your Laundromat
A Look at the Current Utilities Markets – And What Laundry Owners Are Doing to Control Costs Natural gas futures collapsed to a 25-year low below $1.50 per MMBtu in late June, due in part to an ongoing supply glut made worse by the coronavirus-induced drop off in...
Wash with Wally: Ozone Injection vs. COVID-19
My laundromat has two banks of washers – for a total of 16 machines – that feature ozone injection. I was wondering if ozone is effective at killing the COVID-19 virus. If so, I will definitely want to begin extensively promoting and advertising this feature of my...
Laundrylux Launches Online Store
Laundrylux recently announced the launch of its new online store at shop.laundrylux.com. “I’m proud that Laundrylux is a company putting the needs of its customers first,” said President Cody Milch. “With this new online store, we can meet the changing demands of the...
U.S. Mint Reacts to Coin Shortage, Asks for Consumers’ Help
The impact of COVID-19 pandemic has resulted in the disruption of the supply channels of circulating coinage – the pennies, nickels, dimes and quarters that the U.S. businesses and consumers use in their day-to-day transactions. “In normal circumstances, retail...
Sav-A-Day Announces Fall Open House
Sav-A-Day Laundry Machinery, headquartered in St. Louis, will hold its 61st annual open house sales event on October 12. The open house – scheduled for 9:00 a.m. to 5:00 p.m. – will feature service schools throughout the day on washer-extractors and dryers. In...
Speed Queen Expands Hermes’ Sales Territory
Speed Queen has expanded the territory that is served by Hermes Commercial Laundry Equipment, headquartered in Bloomington, Ill. The distributor now serves customers in the Illinois counties of Boone, Bureau, Carroll, Grundy, Jo Daviess, La Salle, Lee, Ogle, Putnam,...
PlanetLaundry Podcast, Episode 7: Building a New Relationship with Consumers
In this episode, PlanetLaundry contributor Dennis Diaz shares his latest story entitled, Building a New Relationship with Consumers: Customer Service in Todays’ Turbulent, Information-Driven World. Dennis Diaz is a marketing expert and owner of Spynr, a digital...
Laundrylux Partners with Coin-O-Matic
Laundrylux recently announced a new distributor relationship with Coin-O-Matic – headquartered in the Chicago suburb of Alsip, Ill., and celebrating a century in business. “We’re excited to honor our 100-year anniversary in the laundry industry by providing a...
Understanding Our Economic Behavior
How Our Psychological Makeup Impacts Our Financial Decisions I’ve consulted with a great many laundromat owners over the years. And nearly all of them have been preoccupied with their financial decisions – either those that had been made in the past or those that the...
‘Adjusting Your Sails’
An Interview with Multi-Location Laundromat Owner and Serial Entrepreneur Daniel Marrazzo Daniel Marrazzo is a lifelong resident of Bucks County, Pa., who started his professional career in the construction industry, after graduating from Norwich University – The...
SPONSORED CONTENT
This Month's Issue
- The Business of Laundry: Models That Work
- PlanetLaundry Podcast: AI as a Business Partner – Changing the Game for Laundromat Owners
- Member Spotlight: Redefining Utility Access for the Modern Laundromat
- CLEAN SHOW 2025: Schedule of CLA Events
- And More…
THE LATEST ON LAUNDROMATS
Industry News
Mississippi City Works with Local Laundromats to Launch ‘Rinse & Read’ Program
In Petal, Miss., the city’s Cosmopolitan Club and its Excel by 5 group – a community-based certification designed to improve children’s overall well-being by age 5 – are providing one more way for children to get their hands on books… at the laundromat. This local...
Atlanta Laundromat Business Announces Grant Program
Multi-Store Operators Wade Williams and Yvette Morton Williams Create Marketing Grant to Help New Laundry Owners Succeed Wash & Spin Coin Laundry, based in Atlanta, has announced its Inspired To Grow Higher Award for 2022. The award features a $2,000 grant to be...
Industry Mourns the Loss of Kenneth Cherry
Laundromat industry pioneer Kenneth Cherry passed away on March 3 at the age of 91. A long-time resident of Columbia, Tenn., Mr. Cherry was born in Clay County, Tenn., and raised on his family’s farm. After graduating from the University of Tennessee, he taught school...
Deadline Looming for California Retirement Savings Plan
According to the latest numbers from the U.S. Bureau of Labor Statistics, 45 percent of employers with fewer than 100 employees don’t offer a retirement plan. California is one state looking to bridge that gap with a state-sponsored IRA savings plan called CalSavers....
NFIB: Small-Business Owners Report Inflation as Top Issue
Last month, the National Federation of Independent Business’ Optimism Index decreased by 1.4 points to 95.7, the second consecutive month below the 48-year average of 98. Twenty-six percent of owners reported that inflation was their single most important problem in...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
On the Road Again
Originally posted - Nov 24, 2014 At a presentation on commercial accounts that I conducted for the Southern California Coin Laundry Association, one of the most popular questions from the audience was about pickup and delivery vehicles. When should you by a van? What...
The Business Mind
‘Wow!’ Your Customers
16 Ways to Improve Your Laundry Business – And, More Importantly, Your Customers' Perceptions of It When was the last time a customer actually blurted out "Wow!" when he or she walked into your laundry for the very first time? My guess is that this probably doesn't...
Wash With Wally
Wash with Wally: Preventing Dryer Fires, 3 Keys to a Successful Location, More…
I own a laundry located in a small strip center. I'm having a problem with the landlord, concerning vibration that my large washers create when they go into their spin cycles. My floor is made of flexicore concrete, and the floor and walls shake until the spin cycle...
Viewpoint
Help Your Staff Help Your Business
Originally posted - Aug issue/2012 Winning customer service is your self-service laundry's best competitive advantage. It's the lifeblood of any business. In fact, you can offer promotions and slash vend prices to bring in as many new customers as you want, but unless...
Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.
