At Your Service
What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...At Your Service
Originally posted – Aug issue/2012 An Interview with Business Author and Customer Service Expert Robert Spector Robert Spector has been involved in customer service since the age of 13, when he first went to work in his parents’ butcher shop in the...Know Your Place in the Internet Space
Don’t Overlook Online Marketing When Promoting Your Wash-Dry-Fold Business As someone who studied marketing in college and who has always assumed a solid grasp on the art and science of the topic, I now feel myself moving further and further away from truly...LaundryCares Adds Industry Veteran
The LaundryCares Foundation recently announced that laundry industry veteran Dan Naumann has agreed to join the organization as its executive vice president. His responsibilities extend to the day-to-day operation of the foundation, as well as working to scale up...
‘Ready,’ Set… Read!
LaundryCares Partnership with ReadyNation Leads to Growing Number of Laundromat Reading Programs Across the Country The recent launching of a reading corner at Foxy Lady Laundry in Miami is a prime example of the strong and growing partnership between the Coin Laundry...
CLEC Names General Manager of Houston Office
Commercial and Coin Laundry Equipment Co. has hired industry veteran Mike Hand to be the general manager of the company’s CLEC-West facility, located in Houston. “Mike’s experience in the laundry industry and track record of success in leading...EnviroStar to Acquire Industrial Laundry Services
EnviroStar, Inc. has announced that it executed a definitive purchase agreement to acquire substantially all of the assets and to assume certain liabilities of Industrial Laundry Services, Inc., using a combination of cash and EVI stock. Industrial Laundry Services,...
Masters Laundry Equipment to Hold Profitability Seminar
Masters Laundry Equipment recently announced that it will hold a profitability seminar on October 24 at Laundrylux’s headquarters in Inwood, N.Y. This one-day event will be presented by Masters Laundry owner Michael Mastorides, who will teach attendees how to...
Statewide Laundry Equipment Announces Fall Show Dates
Statewide Laundry Equipment – with offices in Jacksonville, Tampa, Orlando, and Miami – has announced the dates of its Fall Improvement Expo. This event will be held September 18-19 at the Gaylord Palms Resort & Convention Center in Kissimmee, Fla....
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