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Originally posted - Jun 27, 2013 Some of today's self-service laundry owners are multi-store operators who have studied and learned the real estate business thanks to a series of building purchases and retail storefront leases over the years. Others are real estate...

Originally posted - May 01, 2013 The protection of the sales tax exemption for self-service laundries has been the Coin Laundry Association's leading legislative priority for more than 30 years. It's an issue the organization continually monitors – and, therefore,...

Originally posted - Sept issue/2012 "I have been up against tough competition all my life. I wouldn't know how to get along without it." – Walt Disney Next to vend price, there isn't a more combustible topic of conversation among laundry owners than competition. In my...

Originally posted - Oct 04, 2012 All five of my laundromats are strictly self-service operations – no wash-dry-fold service, no commercial accounts, no coffee shop. I do just one thing… and strive to do it very well. As small-business owners, we get offered all types...

Originally posted - Mar 27, 2012 What is our industry's brand? I'm fond of the following motto that I derived from the insightful consumer research conducted by the Coin Laundry Association: Our customers want time-savings and convenience in a clean, safe environment...

Originally posted - Aug 15, 2012 Each year, one of the most valuable things a self-service laundry owner can do is attend distributor shows. And please notice that I didn't just say "your distributor show." The reason for this is because I personally go to several...

Originally posted - Mar 25, 2013 If you are like me, a small-business owner, you most likely have heard of Facebook. You may even have a Facebook page for your business, but you may be wondering how to use Facebook practically to promote your business. I say...

Originally posted Dec.issue/2012 Eight Trends and Issues Sure to Impact Your Business Life in 2013 "I don't set trends. I just find out what they are and exploit them." – Dick Clark Yes, your small-business world can change quickly. And, yes, outside forces and new...

Orignially posted - Oct 23, 2013 Slips, trips and falls can cost you much more than money. They can rob you of public trust and damage your brand. And, according the National Safety Council, more than 9 million disabling slips and falls occur each year, costing an...

Originally posted - Jun 11, 2013 In past columns, I've discussed the value of networking and the ideas I've picked up at industry events – ideas that have helped me save and make more money at my stores. A perfect example of this occurred last October, when I was in...

Originally posted - Jan 27, 2012 To understand how our utilities affect our bottom lines, we've got to understand our utility bills. Since I'm often asked to do analyses on energy savings, I've gotten a lot of practice at reading natural gas bills. In this article,...