PlanetLaundry Podcast
America’s #1 Resource for Vended Laundry News & Info
PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.
At Your Service
What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...
The Dreaded Refund
And Why It's Really Not All That Terrible – If Handled CorrectlyI have some terrible news for you. I hate to be the one to break it to you, but I find myself compelled to let you know…Someone on your team is going to make a mistake. Or an accident will happen. Or a...
Working Together
Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...
Headlines
Building a New Relationship with Consumers
Customer Service in Today's Turbulent, Information-Driven World Let’s talk about where businesses are in the world right now. 2020 has been quite a year. And we’re only six months in, which makes everything that’s already happened seem just that much more dramatic....
SLE Holds Sales Meetings, Honors Top Performers
Statewide Laundry Equipment – with locations in Miami, Orlando, Tampa, Jacksonville and Georgia – recently held all-day meetings for the company’s executive and sales teams at the Embassy Suites in Fort Lauderdale, Fla. Attendees were led through a recap of the...
Maytag Adds Superior Laundry to Distributor Network
Maytag Commercial Laundry has named Superior Laundry Equipment Co., headquartered in Brooklyn, N.Y., a supporting distributor for Maytag and ADC commercial laundry products in southern New Jersey, eastern Pennsylvania, Delaware and select northern counties of...
COVID-19 Leaves Laundry Owners Short on Coins
The coronavirus crisis has sparked a nationwide coin shortage that has left retailers scrambling, including some laundromat owners who have found themselves short of the quarters needed to replenish changers. The Federal Reserve recently revealed that the pandemic had...
On the Money
Securing Economic Relief During These Difficult Times According to a recent Coin Laundry Association survey, nearly 40 percent of the laundromat owners who responded indicated that they had applied for federal funding assistance during the COVID-19 pandemic. “Store...
Aaxon to Represent Huebsch in North Florida
Huebsch recently expanded the territory of Aaxon Laundry Systems, headquartered in Fort Lauderdale, Fla. In addition to its current coverage area for Huebsch, the distributor also will now cover the northern region of Florida, up to Tallahassee, for the brand. “We are...
Florida Franchisor Looks to Expand National Footprint
WaveMAX Laundry – a vended laundry franchisor based in Jacksonville, Fla., currently with 16 laundromat locations across multiple states – is looking to aggressively boost its share of the market. The brand has an additional 24 locations under development and nearly...
PlanetLaundry Podcast, Episode 6: Understanding Our Economic Behavior
In this episode, PlanetLaundry columnist Stephen Bean shares the latest installment of his column "The Business Mind" entitled, Understanding Our Economic Behavior: How Our Psychological Makeup Impacts Our Financial Decisions. You can read the full story in the July...
Planning for a New Normal
Key Considerations for Laundry Owners in the Post-COVID-19 World These days, I find myself spending a good chunk of my time thinking about my laundry business – not necessarily about what to do with my PPP stimulus money or how to run my operation in the middle of...
Make 2020 Count
“The more people, the more dirty clothes.” – Ancient laundromat wisdom Time flies, as do the decades. Despite the ongoing pandemic and economic concerns, there’s a headcount to be made in 2020. The original constitutional edict from the framers comes to life in the...
Clean 2021 Booth Sales Now Open to 2019 Exhibitors
The Clean Show is now accepting booth space contracts for next year’s event from all of the exhibitors who participated in the 2019 show. Space is assigned on a first-come, first-served basis. Sales will open to all other companies interested in exhibiting this fall....
CLA Board of Directors Issues Statement Rejecting Racism
Today, the Coin Laundry Association’s Board of Directors issued the following statement: The Coin Laundry Association’s mission is “to advance the self-service laundry industry by providing store operators with the industry research, connectivity, education and other...
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Scaling Wash & Fold Operations
Learn how to grow your wash & fold from an offering into a money-making operation.
This Month's Issue
- Connecting, Learning, Advocating: CLA Maximizes Impact at Clean Show 2025
- Member Spotlight: Finding a Niche in the Laundromat Industry
- PlanetLaundry Podcast: Turning Setbacks into Success: Saichelle McNeill’s Journey
- A Laundromat With Heart: Inside Cherry Drive’s Customer-First Approach
- And More…
THE LATEST ON LAUNDROMATS
Industry News
Atlanta Laundromat Business Announces Grant Program
Multi-Store Operators Wade Williams and Yvette Morton Williams Create Marketing Grant to Help New Laundry Owners Succeed Wash & Spin Coin Laundry, based in Atlanta, has announced its Inspired To Grow Higher Award for 2022. The award features a $2,000 grant to be...
Industry Mourns the Loss of Kenneth Cherry
Laundromat industry pioneer Kenneth Cherry passed away on March 3 at the age of 91. A long-time resident of Columbia, Tenn., Mr. Cherry was born in Clay County, Tenn., and raised on his family’s farm. After graduating from the University of Tennessee, he taught school...
Deadline Looming for California Retirement Savings Plan
According to the latest numbers from the U.S. Bureau of Labor Statistics, 45 percent of employers with fewer than 100 employees don’t offer a retirement plan. California is one state looking to bridge that gap with a state-sponsored IRA savings plan called CalSavers....
NFIB: Small-Business Owners Report Inflation as Top Issue
Last month, the National Federation of Independent Business’ Optimism Index decreased by 1.4 points to 95.7, the second consecutive month below the 48-year average of 98. Twenty-six percent of owners reported that inflation was their single most important problem in...
Idaho Laundry Business Focuses on Childhood Literacy
General Laundry Co. in Victor, Idaho, has partnered with the Valley of the Tetons Library to install a LaundryCares’ Family Read, Play & Learn Center within the laundromat. In addition to a wide selection of quality children’s books, the literacy-rich space...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
Reflecting on Injecting
Originally posted - Feb 10, 2014 In past columns, we've discussed all of the different types of products and chemicals than can be used to successfully handle heavy-duty commercial accounts, as well as to service some of the more challenging wash-dry-fold orders. With...
The Business Mind
‘Wow!’ Your Customers
16 Ways to Improve Your Laundry Business – And, More Importantly, Your Customers' Perceptions of It When was the last time a customer actually blurted out "Wow!" when he or she walked into your laundry for the very first time? My guess is that this probably doesn't...
Wash With Wally
Wash with Wally: Cleaning Leather Gloves, Keeping Stainless Steel Washers Shiny and More…
I've landed a commercial account with the local sewer and water department, washing their leather gloves. But I am having trouble getting the gloves soft and pliable. I also could use some tips on how to remove all of the dirt, grime and grease on them. I would...
Viewpoint
A New Beginning
Originally posted - Jan 27, 2014 After years of unclogging other people's pipes as a licensed master plumber, Florida's Willy Gibson turned his attention to a completely different type of pipe, as the co-owner - along with his wife Margie - of a Pensacola-based smoke...
Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.
