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The Laundry Doctor
Avoid Customer Complaints… Before They Ever Occur
Originally posted - Apr 22, 2014 Professional drycleaners have a number of releases they have their customers fill out, because of all the delicate and specialty items they handle – such as silk, leather and so on. In essence, these drycleaners are telling their...
There’s New Business Right Under Your’s Feet
Originally posted - Jul 25, 2012 If you're considering adding some commercial work to your store's self-service business or if you're already servicing some commercial accounts, one of the most often-overlooked niches of the commercial segment are walk off floor mats...
For Rent
Originally posted - Mar 16, 2012 One aspect of the commercial laundry business with which many self-service laundry owners have had great success - and a segment of the drop-off laundry category that all operators should at least consider - is linen rental. Basically,...
Wash With Wally
Wash with Wally: Cleaning Drain Lines and Lint Traps
Is there a chemical and/or preventive maintenance procedure that will keep our main drain line clean? Occasionally, we experience a backup of water, which seems to be due to a buildup of a black greasy residue within the line. Would you recommend a periodic flush of...
Wash with Wally: Researching a Former Laundry Location
I do a considerable amount of drop-off laundry at my store, and I always seem to have a problem removing chewing gum from garments. Can you offer any suggestions for removing it? There are two ways to deal with this problem. One way is to spot it with a good paint and...
Wash with Wally: Sanitizing Medical Laundry
I just landed a commercial account where I will be required to launder rags used to clean medical equipment. However, I'm unsure as to the specific water temperature needed to completely clean and sanitize these items. I heard somewhere that 140-degree water was...
The Business Mind
Going Off-Script
How to Raise Your Laundry Business Above and Beyond the CompetitionYou might assume – understandably so – that most customers select a specific laundry based essentially upon location, vend prices and hours of operation. But that just isn't so.Let me explain...
Hard Facts on Dealing with the ‘Soft Costs’ of Business Ownership
Are Stress, Customer Diversity and Managing Your Employees Taking Their Toll on You and Your Laundry Operation? In general, self-service laundry owners typically face about 11 or 12 costs on a monthly basis. These costs can range from utilities and labor to vended...
Down to a Science
Five Research Findings That Can Jumpstart Your Marketing Strategy As small-business owners, you most likely write your own advertising. And, if you have no formal training or experience in copywriting, I'm willing to wager that you use what is referred to as a...
Viewpoint
Clean 2015: Basic Training – Coin Laundry Style
In addition to veteran laundry owners looking to stay one step ahead with regard to the latest trends and technology, the Clean Show has always served as a starting point for potential investors doing their due diligence. However, as the economy improves and with a...
Clean 2015: Wash-Dry-Fold, Commercial Accounts Dominate the Show’s Third Day
With more and more self-service laundry owners looking to grow their businesses through the addition of wash-dry-fold services and commercial accounts work, the Coin Laundry Association – on the third day of Clean 2015 in Atlanta – dedicated the entire morning's...
Online Marketing, Employee Management Lead Off Clean 2015’s Second Day
The Coin Laundry Association kicked off Day Two of Clean 2015 in Atlanta with a couple of educational sessions covering topics critical to the vast majority of today's self-service laundry owners, if not all small-business operators – (1) leveraging the many business...
Digital Marketing
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