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The Laundry Doctor
Don’t Do This!
The 4 Most Common (and Costly) Mistakes Laundromat Newbies Make "Some of us learn from other people's mistakes; the rest of us have to be the other people." – Zig Ziglar Whether you're a seasoned entrepreneur or someone looking to be their own boss for the very first...
The Three ‘P’s of Wash-Dry-Fold
Packaging, a Personal Touch and a POS System are Keys to Boosting Your Drop-Off Laundry Business In the next five years, you may not recognize the wash-dry-fold business. It very likely will be growing significantly in just about every market. Most of this growth will...
At Your Service
Originally posted - Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I'd like to take that customer service topic a bit further and talk about training your...
Wash With Wally
Wash with Wally: Six Key Elements of a Profitable Laundry
I'm in the process of building a self-service laundry. I have never been in this type of business before, so I'd like to know what laundry customers want, what attracts them and what keeps them coming back. In my opinion, there are six main elements that your new...
Wash with Wally: Removing Paint Odors, Tackling Mystery Stains and More…
I have a commercial account with a paintball company. However, I'm having trouble removing the odor of the oil-based paint from the towels. Do you have any suggestions? Most of the paintballs used today are not oil-based. Some manufacturers use vegetable oil, but most...
Wash with Wally: The Importance of Rinse Cycles
Due to the high cost of water, I recently eliminated the last two rinses on all of my washers. My machines are now set to deliver a prewash, a wash cycle, and one rinse cycle. Did I make a mistake, or is everyone doing this these days? Honestly, I don't know of any...
The Business Mind
Taking the Scientific Approach
How to Leverage Today's Neuroscience Research When Running Your Laundry Business The world of science is ablaze - hotter than ever before in recorded history. Modern-day research is uncovering useful and practical information at supersonic speed in so many areas. For...
Tell Your Story
How to Grow Your Laundry Business Through the Art of Storytelling "Great stories happen to those who can tell them." - Ira Glass, American radio personality There are many strategies that you can use to attract new customers. But have you ever thought of allowing...
Pulling the ‘Trigger’
Seven Psychological Triggers Sure to Boost Your Customer Acquisition MarketingWould you like to know how to attract more customers by understanding what piques their interest in your laundry business?For several years, I have written that the key to successfully...
Viewpoint
Unlocking Doors of Opportunity
CLA Hosts Third Excellence in Laundry Conference in Southern California In 2012, the Coin Laundry Association hosted the first-ever Excellence in Laundry Conference. It was a unique event that brought some of the self-service laundry industry's most successful...
In the Service of Others
As we wind down the selection process for the Coin Laundry Association's 2017 Board of Directors, I'm reminded of the many directors who have donated their time and talents to this organization over the years. Our Board does so much more than just oversee the...
Is Now the Time to Upgrade Your Laundry?
Laundry owners got an early Christmas present this past December, when the Protecting Americans from Tax Hikes Act of 2015 was signed into law. This new law permanently (until further notice, at least) expanded the Section 179 deduction limit to $500,000....
Digital Marketing
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