Columns
The Laundry Doctor
Finding Your Comforter Zone
The Finer Points of Washing, Drying and Processing Comforters For the next few months, my store will be inundated with customers bringing us their comforters to wash. Comforter cleaning has grown to become a sizable segment of my operation, and it can be a hugely...
Into the Mix
To Co-Mingle Wash-Dry-Fold Loads or Not? With Today's Larger Equipment, That Question Very Likely is Moot The key to a successful wash-dry-fold service is doing a better job than your customers can do for themselves. And, in past columns, we've discussed various ways...
Coupon Clippers Just Don’t Cut It
Coupon Discount Offers Are the Wrong Way to Try to Build Your Wash-Dry-Fold Business I don't know how many times I've been bombarded by salespeople representing Groupon or some other online coupon service, trying to cut into my wash-dry-fold revenue. In fact, I've...
Wash With Wally
Wash with Wally: Tackling Dirty Football Uniforms
I own a self-service laundry, and one of my clients is our local high school. We wash the football team’s uniforms during the season. We’re located in “red dirt country,” which presents its own challenges when it comes to getting those uniforms clean. However, last...
Wash with Wally: Saving on Utilities, Adding Wash-Dry-Fold, More…
I own a small self-service laundry, and I’ve recently been considering adding to drop-off wash-dry-fold service to my business. Are those types of services profitable, or will I just be wasting my time and money? Yes, wash-dry-fold services can be extremely...
Wash-Dry-Fold: Neutralizing pH Levels
I do a lot of drop-off laundry at my store. In the past, you’ve suggested using a built detergent for heavily stained and/or oily items. I took your advice, and the wash-dry-fold garments are definitely getting clean – but some of them are coming out stiff and...
The Business Mind
Going Beyond ‘Average’
Here’s How to Separate Your Laundry Business from the Other Stores in Your Marketplace Of all the endeavors that people participate in, very few of their performances can realistically be described as “iconic.” That’s true in sports, business, professions, and tens of...
The Obstacle Becomes the Way
Dealing with the Challenges of Business Ownership "One of the secrets of life is to turn stumbling blocks into stepping stones." – Jack Penn, plastic surgeon, sculptor and author Eight years ago, I wrote an article that appeared in PlanetLaundry magazine and was...
Are You a Good Role Model?
Success in the Workplace Leads to Success in the Marketplace Did you know that the strategies you use as a laundry owner in your workplace dictate employee performance and their specific behaviors toward your customers? This article is about you, the laundry owner,...
Viewpoint
Retooling: The Gateway to a Stronger Industry
For the past year or so, I’ve been traveling the country giving presentations on how to become a better, more successful laundry operator. I’ve been talking to store owners, distributors… basically, anyone who will listen. I’ve gone to Coin Laundry Association events,...
Reimagining Our Future Potential
Welcome to 2017! I’m honored to be serving as your Chairman of the Board for what I envision will be a historic year for the Coin Laundry Association. For the first time, we are embarking on a comprehensive process to reimagine the future potential of our trade...
Thoughts on 2016 and Beyond
As 2016 comes to an end, I’d like to extend my thanks to everyone involved with the Coin Laundry Association for the hard work they do every day and the contributions they’ve made – and continue to make – to strengthen and improve our industry....
Digital Marketing
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