Columns

The Laundry Doctor

For Rent

For Rent

A Linen Rental Service May be the Perfect Way to Keep Your Washers Turning – And Your Business Growing Traditionally, when we speak of doing commercial accounts work in a laundromat setting, we’re most often talking about customer-owned goods. This is where the...

The Perfect Complement?

The Perfect Complement?

Here’s How Linen Rental Can Be a Profitable Addition to Your Full-Service Laundry Business One of the easier and more profitable opportunities for vended laundry owners who service commercial accounts – which a number of operators, including myself, have ventured into...

Wash With Wally

The Business Mind

Anger Management

Anger Management

Seven Psychologically Sound Ways to Deal with Angry, Irate or Emotionally Difficult Customers Every laundromat owner is going to come face to face with angry, difficult or emotionally challenging customers from time to time. After all, you can’t please everyone....

Are You a Quitter?

Are You a Quitter?

The Key to Success is Knowing When to Quit – And When to Hang On “Never, never, never give up.” – U.K. Prime Minister Winston Churchill, on October 29, 1941, as World War II raged through Europe Winston Churchill was a strong believer that persistence is everything...

Viewpoint

Let’s Go to the Phones…

Let’s Go to the Phones…

“Who you gonna call?” – Ray Parker, Jr. (Ghostbusters) The pandemic’s challenges have been well-documented within these pages. Given the Coin Laundry Association’s efforts to assure laundromats be deemed essential and open – along with your extraordinary work to...

Enthusiasm for Our ‘Essential’ Industry

Enthusiasm for Our ‘Essential’ Industry

The laundromat business has proven itself to be recession-resistant, pandemic-resistant – and, yes, “essential.” As a result, the industry is growing at a rate at which I’ve never seen before. People are fleeing corporate America to build or buy laundromats. Current...

Let’s Go! Let’s Grow!

Let’s Go! Let’s Grow!

As PlanetLaundry Editor Bob Nieman asked (and answered) in this column last month, “Has 2020 sucked? Yes, without a doubt.” I think we can all echo that sentiment. However, the stage is set to put 2020 behind us! As your CLA Chairman for 2020, I stated last March that...

Digital Marketing

Who Are You Talking To?

Who Are You Talking To?

Knowing Your Customers’ Wants, Needs and Desires Will Give You a Leg Up on the Competition – And Reveal Just How Special Your Laundry Services Really Are! Running a laundry business can be an exciting journey, as you try to lure various customers with different wants...

Localize Your Message

Localize Your Message

Five Local Marketing Tactics That Can Grow Your Laundry Business Marketing can be a tricky subject to approach. On one hand, you want to attract new customers and gain business. On the other hand, you have a lot of options, information, competing ideas, and most...