Columns

The Laundry Doctor

Touching Moments

Cut Costs by Limiting the Number of Times Employees Handle Each Wash-Dry-Fold Order Do you mind if we get a little touchy-feely this month? Over the last six months or so, I've had numerous conversations with some of my colleagues from all across the country as to...

A New ‘Spin’ on a Familiar Brand

Tide Tests the Waters of Chicago’s Wash-Dry-Fold Market A few months ago, Proctor & Gamble decided to expand its Tide brand to include a retail, wash-dry-fold model. Using the successful Tide Dry Cleaners franchises as an example of what to expect from this new...

Wash With Wally

The Business Mind

Build a Site That Sells

Build a Site That Sells

The Keys to Designing an Emotionally Powerful – And, Ultimately, Successful – Website for Your Laundromat Many laundromat owners love to advertise. And several of these operators use their websites for that intended purpose. However, in my estimation, most of these...

The Psychology of Loyalty

The Psychology of Loyalty

How to Develop an Impactful Customer Loyalty Program for Your Laundry Business Consumer loyalty is mighty fickle these days. In fact, it’s been estimated that 77 percent of current brands could simply disappear and no one would really care. This likely applies to...

What, Me Worry?

What, Me Worry?

You’ll Never Eliminate Anxiety from Your Business Life, But Here’s How to Control It “Stop worrying about what can go wrong, and get excited about what can go right.” I’m confident you’ll agree that owning a business such as (but not limited to) a laundromat can be,...

Viewpoint

Good for the Community, Good for Business

Good for the Community, Good for Business

For two days this past March, the somewhat esoteric worlds of early-childhood education and library science intersected with the pragmatic, bottom-line business of laundromat ownership. Strange bedfellows, indeed. It’s a partnership that, at first glance, maybe...

Big in Japan

Big in Japan

I’m very fortunate that my career with the Coin Laundry Association has enabled me to travel internationally to the trade shows that serve our industry worldwide. Each of these opportunities yield great returns, as I learn more about the business and build...

Digital Marketing

Marketing Fads to Reconsider

Marketing Fads to Reconsider

When It Comes to Promoting Your Laundromat, Jumping on the Latest Marketing Bandwagon is Not a Great Idea Remember fidget spinners? It seems like 2017 was decades ago, but it’s only been a few years since the spinning fad took the world by storm – then disappeared to...

Looking Forward by Looking Back

Looking Forward by Looking Back

Why Marketing Your Laundry Business is Only Going to Get Better The world has changed quite a bit over the last three decades. Heck, it has changed a lot just in 2020 alone. But let’s not go into that here. If you were to take a time machine back to 1990, you wouldn’t...